There is hardly a business who does not look to increase a business. Live chat is one of the best marketing tool that gives businesses a chance to interact with the visitors and websites can increase the conversion by providing a better support and service through live chat. Also the live chat operators service help one to engage with the customers, Now the question
arises- what kind of live support agents companies look for? The
answer relatively simple.Live chat agents helps in increasing sales, opportunities, branding and so on. Many of you might think that, Live chat service will be the very expensive but the fact are different. Well, I disagree you can always outsource your live chat to the companies providing live chat services.Let Talk about the Pros and Cons of Live Chat:
Pros:
Cons:
Pros:
- Give a Chance to Interact with the Visitors
- Visitors can get instant response
- Get a Real time Feedback about the Product from Customer
- Built a Relationship with Visitors
- Better User Experience
Cons:
- Fail to response in time give bad impression to visitors
- Engage where visitor does not want
- Avoid Prank Chats
- Chat Less Days mean a waste of time
Your Post successfully describe the Pro's and Con's for the Chat Support outsourcing services...
ReplyDeleteThe companies that outsource chat support to third-party providers specializing in these services can leverage on the efficiency, expertise and cost-efficiency of the web-enabled chat systems.
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